Shipping & Returns

Effective October 23, 2026. These policies apply to purchases from Emporia Digital LLC at emporiadigital.store.

Delivery area and shipping cost

Our initial delivery area is the United States. Available services, delivery estimates, and shipping charges must be displayed at checkout before payment. We do not accept an order for a destination without an available shipping method. Shipping and payment setup is currently being finalized; online payment is not yet available.

Dispatch and delays

The dispatch estimate shown on the product or checkout page governs your order. If no dispatch period is stated, we will ship within 30 days of a completed order. If we cannot meet the stated period, we will notify you and offer the choice of agreeing to a revised shipping date or cancelling for a full refund of the unshipped items and applicable shipping charges. Preorders and custom pieces will state their own lead times before purchase.

Tracking, loss and breakage

Tracking is sent when available. Please check your address carefully and contact us promptly for corrections before dispatch. If a package is lost, damaged, or contains the wrong item, email support@emporiadigital.store with your order number. Photographs of the item and packaging help us resolve damage claims; please contact us as soon as reasonably possible. We will investigate and arrange a replacement, repair where appropriate, or refund. Statutory rights are not limited by a short reporting deadline.

30-day return request window

For standard, non-custom goods, contact us within 30 days after delivery to request a return. Items should be unused and in original condition, with protective packaging sufficient for safe transport. Contact us first for instructions and the confirmed return address. The business address on our contact page is not automatically a returns destination.

Return shipping and exceptions

For a change of mind, the customer pays return shipping. For a defective, damaged, or incorrect item, we cover reasonable return shipping where a return is required. Original standard shipping is refunded for seller error; otherwise the original outbound charge is not refunded unless required by law. Custom/personalized items, redeemed digital certificates, and clearly disclosed final-sale items are excluded from change-of-mind returns, but remain eligible for remedies for defects or incorrect supply.

Refunds and exchanges

We inspect returned goods and notify you of the outcome. Approved refunds are initiated to the original payment method within 10 business days of receipt and inspection, or sooner where law requires. Your payment provider may need additional time to post the credit. No undisclosed restocking fee applies. Exchanges depend on availability; otherwise we offer the applicable refund. Requests to cancel before dispatch should be sent promptly and will be honored where fulfillment has not progressed beyond cancellation.

Handmade variations and care

Handmade color, glaze, and shape may vary. A disclosed aesthetic variation is different from a functional defect. Read the individual care information; only use a piece in a dishwasher, microwave, oven, or with food where the product description supports that use. Items sold as imperfect must disclose the relevant condition.

Contact

support@emporiadigital.store · Emporia Digital LLC · 15378 ABAZO DR, MORENO VALLEY, CA 92555, United States. These terms do not reduce mandatory consumer remedies.